Frequently asked questions

Please do not hesitate to contact us if you can't find the answer to your question in this FAQ section.

E-mail us at ecoengineers@gloso.com or call 847-220-4290.

Customer Service is available Monday through Friday from 8:00 am - 5:00 pm CST.

When you purchase from the EcoEngineers Merchandise Site, you'll enjoy peace of mind knowing that you'll get the correct item and on-time delivery. We want you to be happy with your experience and shopping with us. We will do whatever it takes to ensure your satisfaction with our products and service.

How do I place my order?

Orders can be placed online, by email or by phone. Email ecoengineers@gloso.com or call Toll-free: 847-220-4290 and an experienced account manager will assist you. Our team is here to help make the ordering process as easy as possible.

From the EcoEngineers Merchandise Site website, select the item you want to order, enter the quantity and click ADD TO CART. Once you are finished adding items to your cart, click the CHECK OUT button.

Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. You can log into your account to check the status of your orders.

Can I cancel or change my order?

Once your order is completed on our website, the order is processed. If you need to make changes, please contact our customer service team immediately and we will assist you.

For questions, please contact customer service at ecoengineers@gloso.com or call 847-220-4290.

What if I am not satisfied with my purchase?

Items are only returnable if item is damaged. If returning an item, it must be returned in original packaging. If any fragile goods arrive broken, save all packaging material for the shipper to inspect. Contact us within 20 days of merchandise receipt to correct any issues with your purchase.

E-mail us at ecoengineers@gloso.com or call 847-220-4290.

How do I change my billing or ship to information?

To change your ship to or bill to address you will need to click the “My Account” link and follow the instructions. If your order is already in process, please contact our customer service team immediately and we will do all we can to assist you.

E-mail us at ecoengineers@gloso.com or call 847-220-4290.

What if I can’t find the item I want to order?

Please call us 847-220-4290 or e-mail us at ecoengineers@gloso.com if you can’t find an item or have any questions. We are also happy to discuss any custom projects which require artwork or products that are not shown on this website. We can offer additional ideas for your special event and provide a custom product quotation.

Why do some items have a minimum order quantity?

There are a few items on the store that do have minimum order quantities, but this only applies to non-apparel items. Please contact customer service if you need help with a selection.

E-mail us at ecoengineers@gloso.com or call 847-220-4290.

What happens if an item is out of stock?

If a product is out of stock, customers will not be able to add the product to their cart. You may request notification when an item is back in stock, and you will receive an email with a link to place an order.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover cards. Your credit or debit card will be charged when your order is placed.

Is freight or sales/use tax included in the price of the item?

Freight and sales/use tax are not included in the prices. Freight will be calculated at checkout based on the shipping method you select. We are located in Illinois, and all applicable sales/use tax will be calculated at checkout.

How fast will I get my order?

Generally, our turnaround time for in-stock items is 2-3 business days on orders placed before 1:00 PM CST. Some items may be available for rush shipping at an additional charge. Drop ship items typically have a 2-3 week turnaround time as these pieces are made to order rather than stocked.

The number of days for delivery depends on the shipping method you choose and your delivery location/ time in transit. At checkout, you will see the estimated freight cost.

Can customers from outside of the U.S. purchase from our site?

International users have been added to special categories on the webstore, where they will see items available to decorate and ship within their regions. These regions include: Europe & Australia and Canada.

E-mail us at ecoengineers@gloso.com or call 847-220-4290 with any questions.

Does the EcoEngineers Merchandise Site have a privacy policy?

The EcoEngineers Merchandise Site is sensitive to your concern about privacy and security on the internet. Please click  here  to view our privacy policy.

What are the EcoEngineers Merchandise Site pricing policies?

Prices are subject to change without notice.